Privacy Policy

This Privacy Policy explains how Victor Velazquez d/b/a Squawk, a Florida sole proprietorship based in Miami, Florida ("Squawk," "we," "us," or "our"), collects, uses, stores, shares, and protects information in connection with the Squawk website, landing pages, waitlist, demo recorder, transcription features, supporter purchase flows, access-code redemption flows, emails, apps, beta features, and related services (collectively, the "Service").

By using the Service, you acknowledge this Privacy Policy. If you do not agree with it, do not use the Service.

For privacy questions, access requests, correction requests, deletion requests, or other privacy matters, contact us at support@flysquawk.com.

Squawk is intended only for users who are at least 18 years old. We do not knowingly collect personal information from anyone under 18. If you are under 18, do not use Squawk, join the waitlist, purchase access, redeem codes, or submit information.

If we learn that we collected personal information from someone under 18, we may delete the information, remove the account or waitlist entry, cancel access, and take any other reasonable steps required by law or our policies.

We collect information you choose to submit, which may include email address, name, support messages, purchase questions, waitlist details, training goals, pilot stage, persona, source information, comments, feedback, and other information you provide through forms, emails, demo features, checkout flows, or support requests.

When you join the waitlist, we may collect and process information such as email, name, persona, pilot stage, source page, call-to-action location, how you heard about us, training priority, training goal, training region, device type, UTM campaign values, whether you played a demo before signup, age and legal-consent confirmations, email preference settings, unsubscribe status, hashed email-preference tokens, timestamps, status fields, verification/fulfillment fields, welcome-email status, and email-attempt metadata.

The waitlist form may also include a hidden company field or similar honeypot field for bot detection and spam prevention.

Squawk has configured Firestore/database rules so public visitors cannot view, list, or query personal waitlist records. Squawk may display aggregate public statistics, such as total waitlist count or supporter progress, but those public statistics do not include personal information.

If you purchase supporter access, redeem a code, receive a friend pass, or interact with a purchase flow, we may collect and store purchase-related and fulfillment information such as email, buyer name, tier name, raw tier, access code, friend-pass codes, Stripe session identifiers, Stripe event identifiers, amount paid, amount in cents, included access months, discount percentage, discount months, friend-pass count, purchase timestamps, fulfillment status, email delivery status, error/failure fields, redemption state, and related operational records.

Payments may be processed by Stripe or other payment providers. Squawk does not directly store full payment card numbers.

If you use a demo recorder, practice recorder, or transcription feature, your browser may request microphone permission. If you grant permission and use the feature, audio may be captured in your browser and sent to Squawk's transcription service to generate a transcript, scoring result, or related feedback. You must confirm that you are at least 18 and are recording only your own practice audio before using transcription.

Squawk does not store your raw demo audio after transcription. Demo audio is processed only to provide the feature and is deleted or discarded after transcription by Squawk's systems, subject to temporary technical processing needed to operate the feature.

In the current demo flow, transcripts are returned to your browser and are not intentionally persisted by Squawk's application database. If Squawk stores demo transcripts for feature operation, support, debugging, abuse prevention, or security review, it will keep them only as long as reasonably needed and generally no longer than one week unless a legal, security, or dispute reason requires longer retention.

Access to demo transcripts is limited to Squawk's operator/admin and any service providers needed to operate, host, secure, debug, or provide the feature.

Squawk's current transcription flow uses ElevenLabs Scribe or a substantially similar third-party transcription provider. Third-party providers may process audio, transcripts, metadata, or related data under their own terms, policies, security controls, and retention practices.

When you visit or use the Service, we may automatically collect technical, usage, and event information. This may include page path, page URL, page title, consent state, device type, browser information, usage events, web vitals, referrer information, UTM source, UTM medium, UTM campaign, UTM content, UTM term, advertising click identifiers such as gclid, fbclid, or ttclid, demo activity, waitlist activity, purchase-event metadata, session information, and similar technical data.

For rate limiting, spam prevention, fraud prevention, and abuse prevention, backend systems may process network information such as IP address. Squawk may store a hashed version of a client IP or similar identifier for rate-limit records rather than storing the raw IP in that specific rate-limit record.

Squawk may use cookies, local storage, session storage, pixels, tags, SDKs, and similar technologies to operate the Service, remember preferences, measure performance, understand traffic, attribute campaigns, prevent abuse, track waitlist or purchase flow state, and improve reliability.

Current or planned browser storage values may include theme preference, language preference, analytics consent state, demo-played state, waitlist-joined state, waitlist-joined timestamp, UTM and click-identifier attribution values, landing-page attribution, pending waitlist submissions, and purchase-tracking session values.

Squawk may use Google Tag Manager, Firebase, Google Analytics or Firebase Analytics, Meta Pixel, Google Fonts, Stripe, hosting providers, and related tools. Required site, font, hosting, payment, security, and transactional services may load when needed to operate the Service. Optional analytics and advertising-measurement scripts are not intentionally loaded until you accept optional analytics, and Global Privacy Control is treated as a declined optional-analytics choice where supported by the browser.

We use information to operate, provide, secure, support, and improve the Service. This includes using information to:

• operate the website, app, waitlist, demos, transcription features, and related services;
• manage waitlist submissions, deduplicate submissions, and send waitlist or launch updates;
• fulfill supporter purchases, access codes, friend passes, confirmation emails, and purchase support;
• process payments, prevent fraud, resolve chargebacks, and maintain transaction records;
• provide demo transcription, scoring, feedback, support, security review, and debugging;
• send transactional emails, product updates, supporter updates, legal notices, and support responses;
• measure site performance, campaign attribution, conversion events, web vitals, and user interaction patterns;
• remember preferences such as theme, language, consent state, and pending submissions;
• prevent spam, abuse, fraud, unauthorized access, scraping, code abuse, and misuse of the Service;
• comply with legal, tax, accounting, security, dispute-resolution, and recordkeeping obligations;
• enforce our Terms and protect Squawk, users, service providers, payment systems, and infrastructure.

We may share information with service providers and vendors that help us operate, host, secure, measure, support, and provide the Service. These may include payment processors, cloud hosting providers, database providers, analytics providers, email providers, transcription providers, security tools, support tools, and professional advisors.

Examples of service providers or tools may include Stripe, Firebase/Google, Google Tag Manager, Google Fonts, Gmail/Google services, Nodemailer/OAuth-based email systems, ElevenLabs Scribe or similar transcription providers, hosting providers, analytics tools, and other vendors used to operate the Service.

We may also share information if required by law, subpoena, court order, legal process, government request, fraud investigation, security incident, rights enforcement, business transfer, merger, acquisition, asset sale, restructuring, or to protect Squawk, users, the public, service providers, or payment systems.

Squawk does not sell personal information for money. We may use analytics, measurement, and advertising-related technologies that involve sharing technical or usage information with service providers or platform providers. Depending on where you live and the laws that apply, some of these activities may be regulated as a "sale," "sharing," or targeted advertising activity even when no money is exchanged. If legally required, we will provide required notices and choices.

We keep information for as long as reasonably needed for the purposes described in this Privacy Policy, unless a longer retention period is required or allowed by law.

Waitlist emails and account-related records may be kept while you remain on the waitlist or have an account, unless deletion is requested and no legal, business, fraud-prevention, security, transaction, or recordkeeping reason requires retention.

If you unsubscribe or leave the waitlist, Squawk may keep a minimal suppression or preference record so we can honor your opt-out and avoid sending future marketing emails to the same address.

Purchase records, access-code records, friend-pass records, Stripe fulfillment records, transaction logs, email delivery logs, refund records, chargeback records, and related operational records may be kept for business, tax, accounting, fraud-prevention, support, dispute, and legal recordkeeping purposes.

Demo transcripts are not intentionally stored by Squawk's current application flow after they are returned to your browser. If Squawk stores demo transcripts for feature operation, support, debugging, abuse prevention, or security review, they may be kept for up to one week unless a legal, security, or dispute reason requires longer retention. Raw demo audio is not stored by Squawk after transcription.

Analytics, cookie, local-storage, session-storage, and provider logs may be retained according to Squawk's settings, browser behavior, provider settings, and provider retention practices.

We use reasonable administrative, technical, and organizational measures designed to protect information. However, no website, app, database, email system, payment flow, cloud service, transcription system, or internet transmission is perfectly secure. We cannot guarantee absolute security.

You are responsible for keeping your account, email, device, credentials, access codes, and purchase information secure. Contact us immediately at support@flysquawk.com if you believe your account, code, or purchase information has been compromised.

You may contact support@flysquawk.com to request access, correction, deletion, or other handling of your personal information. We may need to verify your identity or request information needed to locate your records.

We may deny or limit requests where allowed by law, including where we need to retain information for legal, tax, accounting, security, fraud-prevention, transaction, dispute, chargeback, contractual, or legitimate business reasons.

You may unsubscribe from marketing emails or manage email categories by using the email-preferences link in Squawk emails, using the unsubscribe method in those emails, replying with an unsubscribe request, or contacting support@flysquawk.com. Even if you unsubscribe from marketing emails, we may still send transactional, legal, security, purchase, access, support, or service-related messages.

You can use browser settings to block, delete, or limit cookies and local storage. Doing so may affect site features, preference storage, waitlist flow state, analytics consent state, purchase tracking, or other functionality.

If the site presents a cookie or consent banner, your selection may be stored so we can remember your preference. Required site, font, hosting, payment, security, and transactional services may still operate when needed. Optional analytics and advertising-measurement scripts are not intentionally loaded until you accept optional analytics.

Some browsers offer "Do Not Track," Global Privacy Control, or similar signals. Squawk treats a browser Global Privacy Control signal as a declined optional-analytics choice where the browser exposes that signal to the site. The Service may not respond to all other browser-based signals in a uniform way unless legally required.

Squawk is operated from the United States. If you access the Service from outside the United States, your information may be processed, stored, or transferred in the United States or other locations where we or our service providers operate. Data protection laws in those locations may differ from the laws where you live.

If you are in a jurisdiction that requires additional privacy rights, notices, consents, or transfer mechanisms, those rights may apply to you depending on the law and Squawk's obligations.

The Service may contain links to third-party websites, payment pages, app stores, videos, tools, or services. This Privacy Policy does not apply to third-party services that we do not control. Review their privacy policies and terms before using them.

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice through the Service, by email, or by other reasonable means. The updated Privacy Policy will be effective when posted unless a later effective date is stated.

For privacy questions or requests, contact support@flysquawk.com.